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Frequently Asked Questions

Can a central system be installed in my present home?

Yes! Any home, whether new or decades old, can benefit from the cleaning power of a central vacuum system, and most installations are complete within a day and won’t leave a mess or disturb your walls. 

Can I use my central vacuum system to clean hardwood, vinyl, or ceramic tile floors?

Definitely! Use either bare floor tools or our VacPan™ automatic dustpan. It is ideal for removing debris from the kitchen, bath or mudroom and is very user-friendly. Just sweep the trash toward the dustpan and trigger the toe switch to instantly remove all garbage.

How do I maintain my central vacuum system?

Our systems are maintenance-free as no lubrication or cleaning is required. The filters we use have a self-cleaning design from the makers of GORE-TEX® fabric, which is 5 times stronger than other leading filtration media. Because the filter is permanent, you’ll never have to replace dirty and messy bags!

How does a central vacuum system work?

To enable lightweight, power cleaning, better air quality and less noise, the BEAM power unit is normally located in the basement or garage and is connected throughout the house via vacuum tubing.

Just plug the hose into an inlet, and the system will be turned on with a switch on the hose handle. Particles are completely removed from living areas and collected in the power unit’s dirt receptacle.

How does a central vacuum system improve indoor air quality?

The BEAM Central Vacuum System has been clinically proven by the University of California to reduce allergy symptoms by as much as 61%. It is up to 5 times more effective in removing dirt and allergens.

Unlike conventional vacuums that can recirculate dust, BEAM removes 100% of contacted dirt, dust mites, pollen and other allergens.

How many inlets do I need?

Most homes require only 3 inlets to reach every area. Every inlet allows you to vacuum approximately 700 to 800 square feet. The power unit features an extra built-in inlet for easier cleaning.

How much does a central vacuum system cost?

The average cost for a complete system, including installation, is approximately $1000 and can boost your home’s resale value.

Is the hose easy to use?

Our cleaning sets and hoses are lightweight and tailor-made for thorough house cleaning, from floor to ceiling. Unlike short, low-quality hoses found on portable vacuums, our crushproof hoses can withstand your usual kinks and twists.

Is suction power maintained throughout the whole house?

Yes, a BEAM Central Vacuum System that is properly installed offers the same powerful cleaning performance in every inlet. Regardless of its distance from the power unit, it won’t lose suction over time.

What cleaning attachments and tools are available?

We have a wide range of tools for almost any kind of cleaning need, including ceiling fan cleaners and handheld power brushes. We even have pet-grooming brushes that can be attached to your vacuum hose.

Can a broken valve door be replaced?

A broken door on a wall valve means that the entire face plate needs to be replaced. A standard face plate (24 volts) can be replaced by the homeowner. However, a powered direct connect face plate (110/220 volts) should be replaced by an electrician or a professional.

Can a damaged hose be repaired?

If your hose has a damaged handle or switch, we can repair it as long as replacement parts for that model are available. However, a torn hose or a broken wire cannot be repaired and should be replaced.

When do I change my powerhead’s belt? What about its brushroll?

Most powerheads that use a flat belt should have a belt change every 6-12 months. Brushrolls wear down and soften over time and should be changed every 3-5 years. We can provide both services in-store.

I noticed an odour in my Central Vacuum pipes. What caused this and what can I do about it?

This can happen because of moisture, pet hair or other factors. We have a product called Tornado Power Coths – pre-moistened, scented towelettes that can be sucked through your pipes or through your automatic dustpan. They can remove minor clogs and odours.

Why won’t my power unit start?

Just follow these steps if you encounter any problems starting your unit:

  1. Turn the switch on the right side of the unit to the manual position. The unit should turn on immediately. If the unit turns on, proceed to step 2. If the unit does not turn on, get in touch with us for assistance at 306-525-0916
  2. Unhook the low-volt wires at your vacuum cleaner unit.
  3. Make sure the switch on the side of the unit is on Auto and the unit’s power cord is plugged into an electrical outlet. You may want to check to make sure the breaker or fuse to the electrical outlet is not tripped.
  4. Take a pair of needle-nose pliers and insert them into the unit where you unplugged the low volt wires and squeeze lightly. If the unit comes on, you can plug the low-volt wires back in and proceed to step 5. If the unit does not come on when the low-volt terminals are crossed, contact us for assistance.
  5. Inside each wall valve (the large hole the hose is plugged into) are two contact pins. These pins touch the metal ring on the end of the hose when it is inserted into the wall valve. Starting at the wall valve closest to the unit, the operator can lift the door open on a wall valve and take a spoon or a quarter and touch these two contact pins simultaneously. If the unit comes on, close the valve and proceed to the next closest wall valve. If all wall valves appear to be working properly, proceed to step 6. At any time if the unit will not start when touching the contact pins, contact us for assistance.
  6. Insert your hose into a wall valve. If you have followed the previous steps and the hose fails to turn on the unit or powerhead, call us for service.

Note: Always start with your vacuum unit and troubleshoot back to the hose. A failure at any point will normally direct you to where the problem lies.

Why won’t my power unit shut off?

First, make sure the unit is in auto mode and there is no hose plugged into a wall valve.

Unplug the low-volt wire at the side. If the unit continues to run, the relay in the PC board is faulty, which means the whole board needs to be replaced. If the unit shuts off when the low-volt wire is removed from the unit, there is a pinched low-volt wire in your system. Contact us so that we can track it.

 

Do you have any more questions on our BEAM products? Call us at 306-525-0916.